Withdrawal from the contract
Right of withdrawal
A Customer who is an entrepreneur with consumer rights and who has concluded a distance sales contract using the Rafcom B2B Platform (hereinafter referred to as the “Contract”) has the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires 14 days after the date on which the Customer, or a third party designated by the Customer other than the carrier, takes possession of the Goods.
An entrepreneur with consumer rights is a natural person conducting business activity to whom consumer protection provisions apply pursuant to Article 3855 of the Polish Civil Code and Article 38a of the Polish Consumer Rights Act of 30 May 2014, i.e. a natural person concluding a contract directly related to their business activity where the content of that contract indicates that it is not of a professional nature for that person, taking into account in particular the scope of their business activity disclosed pursuant to the provisions governing the Polish Central Register and Information on Business Activity.
To exercise the right to withdraw from the Contract, you must inform Rafcom spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw, of your decision to withdraw from the Contract by means of an unequivocal statement submitted before the expiry of the period specified above. To meet the withdrawal deadline, it is sufficient to send the statement before the withdrawal period expires. The withdrawal statement may be made in writing and sent or delivered to: Rafcom sp. z o.o., ul. Stanisława Bodycha 97, 05-816 Reguły, Poland, or submitted in documentary form (e.g. by email) to Rafcom’s email address: b2b@rafcom.waw.pl
Effects of withdrawal from the Contract
In the event of withdrawal from the Contract, all payments will be refunded without undue delay and no later than 14 days after the date on which we were informed of the decision to exercise the right of withdrawal. The refund will be made using the same payment method as that used for the original transaction, unless the withdrawing party has expressly agreed to another method. In any event, the withdrawing party will not incur any fees in connection with the refund.
In the event of withdrawal from the Contract, the withdrawing party is required to return the Goods covered by the withdrawal. The Goods must be returned without undue delay and no later than 14 days after the date on which the person exercising the right of withdrawal informed Rafcom sp. z o.o. of the withdrawal from the Contract. The deadline will be deemed to have been met if the Goods are handed over or dispatched before the expiry of the 14-day period to: Rafcom sp. z o.o., ul. Stanisława Bodycha 97, 05-816 Reguły, Poland, with the annotation “Withdrawal”. The withdrawing party must bear the direct cost of returning the Goods.
The refund may be withheld until we receive the Goods or until proof of their return is provided to us, whichever occurs first.
The withdrawing party is liable for any reduction in the value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the Goods.