Partnership

Yes. We deliver the goods to any address indicated by the customer, we also deliver in the dropshipping model. Thanks to simultaneous communication with the recipients we are able to guarantee the completion of the order within the set time.

The B2B shopping platform allows defining any number of delivery addresses and selecting one of them in the ordering process.

It is an online shopping platform. Customers gain 24/7 access to our products, numerous promotions, sales and special offers.

B2B service enables, among others.:

• browsing the offer and placing orders on any day at any time
• access to unique promotions, sales and special offers
• access to billing details, history of orders and payments
• the ability to freely define delivery addresses and sub-accounts for employees
• submission and servicing of service orders
• creating own offers

Of course. Therefore we know that there are situations in which the wrong products are ordered. With this in mind, we have provided customers with the option to cancel the order by sending an email to the person responsible for this realization.

Rafcom guarantees customers that the offered compatible ink cartridges are of the highest quality and often better performance than original products. Our articles have certificates confirming their compliance with the standards.

Rafcom sets the payment terms through individual negotiations with contractors. Our regular customers have the opportunity to obtain favorable terms as regards the payment deadline and the trade limit granted.

If the parcel collection takes place outside of Rafcom's headquarters, the delivery price is as follows:

In the interest of quality and safety of the products sold, the presentation of our range is excluded, because the opening of a given product would automatically require the purchase of it.

Yes. At the customer's request, the order can be picked up at Rafcom's office. Please, remember to inform us about the method of receipt of the goods when ordering.

The B2B shopping platform allows you to specify the method of implementation in the ordering process, including: personal collection from Rafcom warehouse, delivery carried out by Rafcom (in Warsaw) and shipping via courier (prepayment or cash on delivery).

These are alternative consumables that are equivalent to those offered by equipment manufacturers. Their use allows you to significantly reduce office costs (up to 70%). The quality and performance of compatible ink catridges often surpasses original materials. It is an ideal solution for customers who value innovative solutions and the best quality of products at an affordable price. All compatible ink catridges we sell have certificates confirming their compliance with the following standards:

• ISO/IEC 19752 for monochrome toners,
• ISO/IEC 19798 for cartridges for color printers,
• ISO/IEC 24711 for inkjet cartridges.

Rafcom makes every effort to ensure that the offered products are of the highest quality and reach the customer in an unaltered state. However, we realize that there may be a situation in which the customer will want to make a complaint or make a return of the purchased goods. In this case, please read the terms of return / complaint in detail in the Service tab.

If the payment method requires waiting for it, the order is processed immediately after receiving the confirmation of payment.